- PPbN Designs FAQ's
PPbN Designs FAQ's
What is PPbN Designs? Here at PPbN I make SVG, DXF, PNG, and JPG files to use in your scrapbooks, cards, or other paper crafting projects.
What is an SVG? An SVG is a file you can download and cut using software and your favorite cutting machine. I recommend using Silhouette Studio (for our DXF files), Silhouette Designer Edition, Make the Cut or Sure Cuts A Lot cutting softwares.
Can I download the files to my Tablet, Smart Phone, iPad or iPhone? No, the downloads will not download to a mobile device. If you try it will only use up all of your downloads. A computer is required to download and cut. You CAN, however, purchase files from your mobile devices and then download them on your computer when you get home.
Is special software required to use SVG files? Most cutting machines do not come with software capable of importing SVG files, unless you upgrade their software. If you are not sure if you can cut an SVG file, the best way to find out is download the freebie and see. We recommend using third party software because they tend to work better. Silhoutte Designer Edition, Sure Cuts A Lot and Make The Cut are all great.
How do I open the .zip file I downloaded? Zip files are compressed files that contain the contents of what you order. Most computers have built in decompression software but if you are having trouble extracting, I suggest using a free extractor. Just search for 'free extractors' on Google and you'll be able to find one to fit your operating system.
What cutting machine do you recommend? All machines have their pros and cons. I use the Silhouette Cameo. I have heard many good things about the eClipse by Sizzix also. Cricut, however, no longer allows you to use the third party cutting software required to cut my SVG's.
I have a Cricut cutting machine, can I use it to cut SVG files? Provo Craft has banned the use of 3rd party cutting software. In the past you could purchase SCAL 2 or a version of MTC that would work with the cricut, but those software versons are no longer available to the public. If you have one of these versions that works with cricut then it will continue to work and you can cut SVGs. However, the newest Cricut cutting machine, the Cricut Explore is going to come with a preinstalled software called Cricut Design Space that will now allow you to cut my SVG's. This new cutter will be available in just a few days, on March 15th! Yay Cricut!!
What do I get with my purchase? All products are digital downloads and come in a zipped file. Inside each Zip file are individual SVG's, PNG's, JPG's and DXF files for every element pictured. You will also receive a printable instruction sheet file for the SVGs, which includes a picture of all the layers included in the file and 1 JPG picture of entire collection for viewing. The PDF file is very helpful so you will know exactly how many layers there are and how they are supposed to be arranged once they are cut.
How do I cut out my SVG file? In your cutting program, open the selected SVG file you would like to cut and import it into the program. It will appear on your cutting mat. Size your shapes to the desired size. Make sure you have the “Keep Proportions” selected! Also keep multi-layered shapes the same size so they will layer correctly. Load your cutting machine and click cut. It is that easy!
Are these collections compatible with "Print and Cut"? Yes, we include high resolution JPG and PNG files of every shape, so you can print and cut. Check out our Print and Cut category for designs specifically made for print and cut too!
How do I get a hold of you? My email address is email@example.com. I will respond as soon asI can (within 24 to 36 hours at the most) and I'll be happy to help you with any questions you have.
Is there a Return Policy? Due to the nature of my products, returns are not accepted. Please know that your complete satisfaction is my number one priority. Please contact me if you have any concerns or questions about your products or transaction. If you lose your files please email me for a replacement. My email address is firstname.lastname@example.org.
What if there was a problem with my order? Please contact me immediately if you have any concerns or if you are having problems with your downloads.
What type of license do I get with my purchase? My digital files include a personal use only license. Commercial use is available, here is a link to our License & Copyright information page. Those that are using my SVG files or images for commercial use without purchasing commercial licenses are doing so without our permission and are violating copyright laws. When we decided on pricing we made our files affordable enough that every single customer could buy their own collection. Please don't share, distribute or give away my design files to anyone.
Do Credit Vouchers expire? No, Credit Vouchers never expire. If you don't spend the money it will be there until you use it up.
Do Credit Vouchers carry a balance or do I have to use them in one transaction? Credit Vouchers will carry a balance so you can use a little every day and you will not lose any money.